Inbound and Outbound Call Center

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Five9 - Inbound & Outbound Call Center Services

Business-to-business services in San Ramon, United States
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Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement …

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Frequently asked questions

Q:
What is Workforce Optimization?
A:
Workforce optimization, WFO, is a contact center business strategy and solution with the goal of optimizing employee performance to increase customer satisfaction, while decreasing operational costs.
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