In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

Maintaining those relationships over decades takes consistency, intention and genuine care. After years of working in ...

Early in my CPA career, I fell into the trap many of us know too well: measuring success by email response times and completed checklists. It wasn't until a health crisis after my pregnancy that I ...

How can I prompt clients to refer me to others? How can I prevent lost returns or market volatility from affecting my client relationships? How can I convince my client to follow my advice? Although ...

In today’s high-stakes, hyperconnected business landscape, technical knowledge alone doesn’t build client trust or secure long-term loyalty. What does? Communication Intelligence, or CQ. Ultimately, ...

A WIN-WIN for financial advisors. Your clients are worried about their children’s math skills, and providing financial education is highly effective way to build those math skills and relationships.

(By Loyd Ford) To truly reach beyond your competitors, you should consider how you are going to create a sense of community in association with you and your local radio brand or brands. Here are some ...

Navigating attorney-client relationships as a young lawyer can often feel like a juggling act—trying to prove your skills and maintaining professional boundaries. As a young lawyer, you are faced with ...

Salespeople are eternally searching for the best way to power up their game and earn larger results. Sales is not something you master in a matter of days. It t ...

For generations, too many people in the radio business have believed that we sell air. Maybe some sellers do that, but the great sellers solve problems. In their sales jobs, they don’t act as sellers ...

A question for financial advisors: How do you become the financial professional consumers want? People consider multiple factors when choosing to work (or stay) with a financial professional. Advisors ...