In a move that could dampen the tech sector’s unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...

After reading “A laptop hot enough to scald,” writes Pete, “I thought you might be entertained at my expense by my experience with Dell.” Pete bought an Inspiron laptop for his daughter to take to ...

If you've ever gotten annoyed waiting for technical support to help you sort through your enterprise computing issues, you'll love Dell's latest offering. With SupportAssist, the company's new service ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

The person who claimed to have stolen the physical addresses of 49 million Dell customers appears to have taken more data from a different Dell portal, TechCrunch has learned. The newly compromised ...

You gotta love Dell’s approach to their customer service forum: People are bashing our products and complaining about service? Let’s just shut it down. The Register reports that up until last Friday, ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...