“Respondents are three times likelier now than before the [COVID-19] crisis to say that at least 80 percent of their customer interactions are digital in nature,” says management consulting firm ...

In this Q&A, Walker Reynolds discusses the need to leverage every possible IT pathway to solve problems—and why the employee of the future is a technologist. When Walker Reynolds, meets with company ...

In a world where technology is rapidly transforming industries, it’s essential for leaders to adopt digital transformation strategies to stay ahead of the competition. Understanding the significance ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Digital transformation and customer experience go hand in hand.