“Respondents are three times likelier now than before the [COVID-19] crisis to say that at least 80 percent of their customer interactions are digital in nature,” says management consulting firm ...
In a world where technology is rapidly transforming industries, it’s essential for leaders to adopt digital transformation strategies to stay ahead of the competition. Understanding the significance ...
Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Digital transformation and customer experience go hand in hand.
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