At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...

Courtesy photo / Brandon Auker works on a Chromebook computer at the Altoona Area Junior High help desk. Altoona Area High School seniors are able to gain valuable experience and on-the-job training ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...

Together, password trouble -- and four other problem areas -- contribute to 75% of the calls corporate help desks get, according to a new study released by SupportSoft, a provider of technology-glitch ...