TeamDynamix, a customer service system widely used in higher education, will replace University Technology’s ([U]Tech) current service desk system at help.case.edu. User access will not be disrupted ...

After experiencing more than a 40 percent increase in IT help desk requests in four years, Creighton University in Omaha, NE, has decided to outsource its IT service desk in an effort to centralize ...

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

The UAB Department of Surgery receives most IT support from HSIS. For any technical support or service requests, faculty, trainees and staff can contact the Help Desk at 205-934-8888 or email the Help ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.

Defensive security techniques often lag offensive attack tactics, opening companies to heightened risk from rapidly evolving threats. This often explains the frequency of devastating breaches: ...

MACON, Ga. — A request to purchase 25,000 desk shields for students and faculty members in the Bibb County school district was approved on February 2. Every student and teacher will have an "ultra ...

Like many Canadians, I was filled with pride watching the Canadian Olympic team compete in Sochi last month. In addition to 10 gold medals, we won 10 silver and 5 bronze, finishing third overall among ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...