The traveler said they “specifically paid extra” for a room with a city view and king bed in a retelling of the incident on Reddit Natalia Senanayake is an Editorial Assistant, Lifestyle at PEOPLE.

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

With tourists seemingly more demanding than ever before, it’s not unusual to see heated arguments at the airport check-in counter or hotel reception desk. While many travellers may be confrontational ...