As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Silverback AI Chatbot has announced ongoing advancements to its AI chatbot system, reflecting broader shifts in how organizations manage digital communication, user interaction, and automated ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

The custom Siri chatbot offers significant improvements over the default experience by addressing Siri’s most pressing limitations. Key features include: These enhancements make the custom chatbot a ...

When Yang “Sunny” Lu asked OpenAI’s GPT-3.5 to calculate 1-plus-1 a few years ago, the chatbot, not surprisingly, told her the answer was 2. But when Lu told the bot that her professor said 1-plus-1 ...