A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...

In many ways, the Internet of Things (IoT) and IT Service Management (ITSM) are natural allies. IoT devices provide data-backed insights that provide more efficient IT service delivery, and ITSM helps ...

“Many IT environments evolved over the years in response to the dictates of circumstance and short-term crises,” says Mike Alley, Director of ITSM for Logicalis US. “We are on the threshold of the day ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Companies either unwilling or unable to meet employee expectations risk losing their top performers, which could have long-lasting results. The current job market is employee driven, which means if ...

TeamDynamix Recognized for No-Code Flexibility – Bringing AI-Driven Automation, Seamless Enterprise Integration and Enterprise Workflow Together to Enable ITSM Modernization COLUMBUS, Ohio--(BUSINESS ...

You have probably heard these stats quoted a million times – the cost of a service desk interaction is $22 per ticket resolution versus $2 for self-service and $0 ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

In the world of management, one of these was among the most significant of 2005: the acquisition of Micromuse by IBM, for approximately $865 million in cash. This acquisition cannot be seen as ...