Servant leadership isn’t just a philosophy; it’s a choice that redefines what leadership should feel like. It’s about prioritizing your associates first. Servant leadership shifts the focus from the ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

Amazon CEO Andy Jassy recently spoke about the company’s leadership principles, including one that calls for earning trust from workers. Jassy explained that earning employee’s trust has less to do ...

Be present, and show your team that you’re in it with them. When you see or hear something that’s not right, go and actually take a look at what’s going on. Manage the task, not the person.

At FireFusion 2025, the theme was technology and innovations and how they are playing a key a role in the fire service, but Col. Thomas Gordon's address shifted the spotlight from technology to people ...