Many online retailers are tightening their return policies after years of making it as convenient as possible for customers ...

But before you click “buy,” it’s worth knowing that many retailers have quietly tightened their return policies in recent ...

Did a pair of shoes you got for Christmas not fit quite right? Or, did you get a book that you already read and want to exchange it for the a different one you have saved on Goodreads? Returns and ...

E-commerce growth has allowed retailers to make up some of the sales they lost through store closures, but it has also increased the likelihood of returns. For both newcomers and veterans of online ...

According to the National Retail Federation, U.S. shoppers return some $743 billion in merchandise each year with holiday purchases making up more than 15% of that total.

Returns are increasingly a part of the shopping experience, particularly online with nearly half (48%) of shoppers surveyed saying that they’d returned an online purchase in the last year, according ...

We are in the middle of an e-commerce boom that is far from busting: Holiday e-commerce sales are expected to hit between $210 billion and $218 billion, growing by as much as 15% over 2020's record ...

Merchants who fail to post the required signs must follow the statutory refund and exchange procedures. Any act or policy ...

We all have those special people in our lives, the ones who give gifts we'll likely never use. There's the aunt who rarely strays from her traditional present of itchy sweaters and the grandma who ...