Automating underwriting, servicing and routine tasks frees banks and lenders to focus on real conversations with customers.

A recent FedScoop study shows the federal government workforce could see a meaningful boost in productivity by reducing friction with devices and applications and improving secure access to data and ...

This image taken with an electron microscope shows that tiny carbon spheres added to motor oil reduce friction and wear typically seen in engines by as much as 25 percent, suggesting a similar ...

The concept of business friction isn’t new: It’s anything that prevents or dissuades customers from buying your products or services. For customers, friction can be long wait times on hold, products ...

Jerry Cao is a UX content strategist at UXPin — the wireframing and prototyping app. To learn how to master the art of persuasive design, check out Interaction Design Best Practices: Time & Behavior.

As someone who has played guitar for over 30 years, I can tell you that the secret to regular practice isn’t teeth-grinding discipline. It isn’t external rewards or penalties. It isn’t even the dream ...

There is one key lesson we can all take away from the last 10 years of a changing retail dynamic: the businesses that succeed are those that make it easy to buy. Giants like Amazon, Uber, Lyft and ...

American workers have grown increasingly accustomed to accessing information and ordering goods and services online, anywhere and anytime, using their smartphones, tablets and home computers. At work, ...