Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Mosoto gives you a music player and IM chat for Facebook. It also requires no Software installation and gives you free storage from Box.net. Neat. Josh Lowensohn ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

During the past couple of tax seasons, it was notoriously hard to reach an actual human at the Internal Revenue Service. Nearly everyone who tried to reach the agency over the phone ran into some sort ...

Facebook has announced a lot of new features during this past week. Now, the company is unveiling the latest patch of updates on its efforts to build a better platform for creators and communities.

Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...