Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...
NEW YORK & PHILADELPHIA--(BUSINESS WIRE)--With seven in 10 enterprise transformation efforts failing to meet business leaders’ expectations, many companies are adding a new executive role to the ...
Japanese tech giant Fujitsu has announced it will spend over ¥100 billion as part of a company-wide digital transformation project that will involve a complete re-evaluation of its business processes, ...
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