With AltiWare 5.0 comes new modular software licensing that enables AltiGen's small and mid-size customers to turn on features such as advanced call routing and centralized call recording on a ...

SIP vs VoIP: what's the difference? If you’re setting up a new VoIP business phone system, this question will sound familiar. You've likely run into the acronyms SIP, or Session Initiation Protocol ...

Over the past few years, many small businesses owners have spent so much mental bandwidth trying to get the right mobile phone service in place that they’ve left their office-phone situation on ...

Are you aware what VoIP QoS is and how it can improve your customer communication strategy? Get familiar with the technical aspects of VoIP quality with our helpful breakdown. When you purchase ...

For the price of tailored advertisements, an Internet ad company is peddling free add-on features, including search capabilities, for conversations on Skype and other voice over Internet Protocol ...

Just a few years ago, the small business tech catch phrase was Voice over IP (VoIP). By now VoIP is the standard in telephony. A Computer Economics study shows that by 2009, nearly 60 percent of ...

PBX vs VoIP: How to Compare and Choose a Phone System Your email has been sent At first glance, PBX and VoIP seem like two very different types of phone systems. But modern technology, like IP PBX, ...

CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More When Peter Thermos and I wrote our book, “Securing VoIP ...