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AI shakes up the call center industry, but some tasks are still better left to humans

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless ...
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New bill aims to protect American call center jobs and consumers from AI

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...