A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

You’ve likely seen the video of the Carnival passengers brawling in the Galveston, Texas, cruise port this week. Sadly, that footage, which shows a large group of cruisers assaulting each other as ...

Stepping up to the Swiss Air check-in counter at Newark International, Zivia Berkowitz didn’t expect any problems. She was excitedly on her way to join an expedition team to hike to the top of Mt.

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Buyer’s remorse. That describes too many consumers who get talked into spending thousands of dollars on a timeshare or travel vacation club, only to find that it is not right for them. They are now ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Vantage Deluxe World Travel finally pulled the plug on itself and filed for Chapter 11 bankruptcy on June 29. This move was no surprise to anyone following the troubling situation at the once ...

The longer you rent a car, the lower the rate. The description of the rental car will vary from one site to another. For an accurate comparison, use the vehicle’s description as your guide. The exact ...

Over the years, I’ve mediated thousands of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes that could have been avoided by ...

The unraveling of Vantage Deluxe World Travel had begun long before the day Horich received word of the cancellation of her cruise. Although it would be quite some time before the tour company would ...