Of fast-food brands, Chick-fil-A notched the highest customer satisfaction score, at 83, the study said. It also ranked highest out of chicken-focused fast-food joints specifically.

Fast-food customer satisfaction rankings show Chick-fil-A leading for the 11th year. Panda Express and Popeyes made the ...

Fast-food customer satisfaction rankings show Chick-fil-A leading for the 11th year. Panda Express and Popeyes made the biggest gains, while McDonald's remains at the bottom.

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The American customer satisfaction index is based on surveys of more than 16-thousand people. Chick-fil-A came out on top with a score of 83 out of 100. Panda Express and Starbucks tied for second ...

Chick-fil-A tops the ACSI report for a record 11th year, scoring highest in fast food customer satisfaction. See how other chains ranked in 2025.

Another big advantage: the fact that Chick-fil-A is privately owned — and thus doesn’t have to cater to the short-term outlook of many outside investors — and that the CEO, Andrew T. Cathy, is the ...