Opinion: Partners should weigh their firm management's prioritization of billing metrics against the importance of protecting ...

Omnichat, a leading omnichannel AI platform, recently hosted the third edition of the Commerce Leadership Forum at Meta Singapore's office. This event brought together senior leaders from across the ...

L'OCCITANE shared how WhatsApp has become the brand's primary customer touchpoint across different markets in APAC, now accounting for more than 80% of inbound and outbound customer conversations. The ...

That’s especially true if he has already sold any of these cars without your agreement. If that’s happened, you have an ...

RCI Hospitality said Eric Langan and Bradley Chhay informed the company they are stepping down from their roles as chief executive and finance chief, respectively. Langan had served as CEO since 1999, ...

Gulf Capital Investment Company KSCC “InvestGB”, the investment arm of Gulf Bank, has entered into a partnership with Arrow ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Mike Cleland, former vice president and commercial loan officer at Merrimack County Savings Bank, has joined Ledyard Bank in ...

Following on from my August article, “Recognising and Supporting Vulnerable Customers,” it’s important to keep those principles in mind when ...

One of the biggest shifts we’re witnessing in the Banking, Financial Services, and Insurance (BFSI) sector, is the new way ...

The best relationships are those where both parties are aligned to accomplish a common purpose. But, alas, most relationships are not made in this mould and end up being win-lose or at the least, ...