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Fashion brand in hot water after Coachella videos flooded with customer complaints
A fashion brand has been called out for holding a lavish influencer trip to Coachella as customers have allegedly been left ...
Aussie brand’s Coachella video flooded with customer complaints
An Australian fashion brand has been called out for holding a lavish influencer trip to Coachella as customers have allegedly been left in limbo with their orders.
An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...
Restaurant charges customer $5 ‘b****ing fee’ for pointing out server brought the wrong drink
In a viral post shared on Reddit, a man posted a picture of the receipt he got after dining at a restaurant in Indiana. The ...
N.J. comic store customer charged after pulling gun on unruly shopper, cops say
Police charged a comic book store patron with gun crimes after they say he pulled a weapon in order to intimidate an unruly ...
Why Customer Experience Is The New Competitive Advantage
1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...
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Using AI to meet customer expectations in the hospitality industry
"Companies can more quickly answer customer complaints or requests with AI instead of having employees on the phone," Mattila said. "With today's capacities of machine learning, companies can ...
Oracle has reportedly suffered 2 separate breaches exposing thousands of customers‘ PII
Oracle isn’t commenting on recent reports that it has experienced two separate data breaches that have exposed sensitive ...
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Most complained about energy suppliers REVEALED: See where yours ranks
Two challenger energy companies have been deemed to have the worst customer service in the industry, according to a Citizens Advice. It totted up the number of complaints to Citizens Advice ...