AI agents, powered by MCP, are becoming customers reshaping consumer finance. They promise speed but risk automation bias & paywalling humans, requiring fair oversight.

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

So I have contacted the PUC since I cannot talk to a supervisor. This letter is free, honest, no-cost feedback to OC to revamp its customer service to stay competitive. Please listen.