Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.
DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...
Solera to showcase unified dealer Cloud Platform, host 'Drive + Thrive” F1 Arcade event experience, and support women and diverse leaders through WIND (Women In Dealerships) program ...
Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced a new agreement with Nationwide ...
Starting July 1, Assembly Bill 727 will require middle schools, high schools, and colleges in California to add the Trevor ...
Many enterprises – particularly in financial services – are exploring how they can streamline operations and strengthen ...
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