Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

The DMV said the rollout of the new system will take place during the long Presidents Day weekend in February. Installation ...

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

As Towngas’ operations diversified, the company sought to modernize its IT systems to improve efficiency, reduce maintenance ...

Know how this new standard connects AI to data context, reducing hallucinations and enabling smarter decision-making.

Golden Bird Jewels has announced its expansion into the UK market as part of its international growth strategy, driven ...

For anyone managing legacy systems sustaining significant revenue, the challenge isn’t modernizing—it's doing so without negatively impacting the business.