CCaaS platforms will remain central to customer experience infrastructure and become more critical as agent roles evolve. They now account for a large percentage of the workforce engagement management ...

Brought on thanks to the pandemic, this new work from home trend could go a long way towards improving your work/life balance ...

ICs are more likely to feel anxious or overwhelmed by AI, less likely to trust it, and less likely to say it’s having a ...

But a new research study by AI company Section surveying 5,000 knowledge workers at large organizations in Canada, the United ...

Public interest doesn’t always announce itself loudly. Sometimes it appears as a steady accumulation of thoughtful questions, ...

After nearly a decade of litigation, a federal judge has ruled that the Lakewood Tenants Organization (LTO), the nonprofit ...

Karnataka High Court held that vocational training qualifies as education under section 2(15) of the Income Tax Act.

Last year’s rush was about basic literacy: do staff know what generative AI is, the risks of data leakage, and how to write a ...

This decision clarifies how the subjective intention of an individual is attributed to a corporation or similar entity for ...

Myosteatosis, the pathological infiltration of fat into skeletal muscle, is increasingly recognized as a key predictor of poor clinical outcomes ...

SEATTLE, Jan. 21, 2026 /PRNewswire/ -- A groundbreaking report on the state of the Interim Leadership Profession for the nonprofit sector was released today, reflecting a field whose identity is ...

In the first half of 2025 alone, AI agent creation surged by 119%, and IDC projects the number of actively deployed AI agents to exceed 1 billion worldwide by 2029 – 40x more than 2025. But all of ...