This is Optimizer, a weekly newsletter sent every Friday from Verge senior reviewer Victoria Song that dissects and discusses ...

Researchers detailed how Intellexa, Predator's owner, uses failed deployments to strengthen its commercial spyware and ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

For selection and affordability, Ikea will be hard to beat for Matter-compatible smart home sensors and lighting in 2026.

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

New course equips marketers with essential deliverability knowledge to protect sender reputation and improve inbox ...

For India’s retail and multi-location businesses, 2026 will quietly mark a turning point. Not because of a sudden technology ...

AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Google's Gemini, in a pristine state, will power Siri and the broad Apple Intelligence stack. The foundations are ready, but ...

The company formation specialist is launching a site with a new AI-powered interface to enhance customer service while simplifying guidance for ...