Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

With most Americans agreeing that discounts and value options may encourage them to eat out more, a ‘value war’ has broken ...

A recent survey found that 90% of businesses have made customer experience (CX) their primary focus. While that statistic ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Drive higher revenue, lower acquisition costs and stronger loyalty by shifting from behavioral guesswork to preference-based ...

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged ...

Built on Zoho CRM, SKYLine reflects the prowess of Indian technological innovation at its best which is, 'Made in India, for ...

Kim is passionate about this point: “Clients want more than a process - they want insight. They’re looking for recruiters who can help them make better decisions, not just manage transactions. That ...

Appier Powers Formosa Optical’s AI Transformation to Win Special Award for Customer Experience for Asia Pacific in the 2025 ...

Chrissy Rasmussen has become known for being a bubbly hair pro with her clients online. Zoey opens up to PEOPLE about her ...

Leaders are alert to the needs of people who could benefit from their skills and personal experience. Leaders design ...