I made a reservation on Airbnb last year for a three-month trip to France this winter. My host canceled at the last minute, and Airbnb agreed to refund me $728. I have not received the money yet. The ...

You can change your Airbnb password easily in two ways. Airbnb allows you to change your password via your account settings, or reset it through an email link if you ...

DEAR TRAVEL TROUBLESHOOTER: I was looking for a cabin in upstate New York for a weekend getaway recently when I discovered I had been locked out of my Airbnb account. I received a notification that my ...

I had a reservation through Airbnb for a three-day stay at a property in Washington, D.C., this past June. Before the stay, I contracted the COVID-19 virus and was unable to travel. In addition, two ...

Why did Airbnb disable Natalya Kovalenko’s account? And why won’t it allow her to appeal her ban? Sounds like a case for the Travel Troubleshooter. Q: I was looking for a cabin in upstate New York for ...

Airbnb is taking the term “guilty by association” to a new level. As a safety precaution, the accommodation site is banning users who are “closely associated with” users who are already prohibited.