Websites that authenticate users through links and codes sent in text messages are imperiling the privacy of millions of ...

Despite bans on doing so from apps like Uber and DoorDash, some gig workers are renting or selling accounts to others, a new ...

We may receive a commission on purchases made from links. Plumping for a popular brand when buying an appliance can mean generous return policies, longer warranties, and more customer reviews scope ...

What is happening is, customers want to do it. They're stuck in what I call a 'pilot purgatory', and this is the problem we are trying to solve. A simple, but powerful statement of intent around ...

When it comes to customer satisfaction, one fast food chain has been consistently ranked at the top for happy customers. But Chick-fil-A’s continued dominance comes as the fast food industry faces a ...

View post: Formerly bankrupt retail chain announces new round of closures ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

Finalized last year, the U.S. Federal Trade Commission’s (FTC) Final Rule on the Use of Consumer Reviews and Testimonials (the “Final Rule”) principally addresses the sale, purchase, and publication ...

WordPress cofounder Matt Mullenweg shares what it takes to foster loyalty, trust, and engagement—both inside and outside your company. “Community” is a buzzword that gets thrown around a lot in the ...

Find out why scientists and suppliers rely on Norgen's exosome kits to drive innovative research. In this testimonial, Jason Arbinger, CEO of Alkali Scientific, discusses his positive experience with ...