A fashion brand has been called out for holding a lavish influencer trip to Coachella as customers have allegedly been left ...

How thoroughly and frequently does your company track comments left by clients? Knowing what to do when a negative review or ...

Specifically, they are training a large language model that will help managers respond to customer complaints. Unlike ...

Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders and trying to promote improvements.

“It felt special before and now it doesn’t,” read one of the 143 comments in the replies. “Having customers WATCH us be extremely backed up and still having to write something on a cup is ...