There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

What’s the difference between CRM and FSM? Learn how CRM manages customer relationships while FSM optimizes field service operations.

Love doesn’t just happen—it emerges. Explore the Emergent Love Model and its 6 essential ingredients for building intentional ...

In terms of definition, customer experience management software is a technology that allows the organization to manage their interaction with the customers both current and future one. Growing ...

This is an exceptional time to be joining the University of Southampton to help support quality delivery of an institutional CRM platform. The role sits within the University’s IT department, ...

Churned customers are those on the tail-end of a relationship with your company or store but have moved on. What Is the Best Type of Customer? Loyal customers are the best type of customers ...

This is an exceptional time to be joining the University of Southampton to help support quality delivery of an institutional CRM platform. The role sits within the University’s IT department, ...

You can visit the new website here. “Our new website and our new customer relationship management portal are critical tools that will make our arm of government work better for Marylanders ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...