New Shopify connection lets agencies deploy AI chat and voice agents that answer product questions in real time and ...
Cloud-based CPaaS platforms also deliver scalability, flexibility and cost savings, allowing organizations to deploy and ...
The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...
BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...
"PVT has always put people and community first, and that philosophy guided our decision to modernize our customer experience," said Eugene McCord, CIO at PVT. "By bringing voice, messaging, digital ...
When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...
You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...
If you purchase an independently reviewed product or service through a link on our website, Variety may receive an affiliate commission. DIRECTV is serving up even more ways for customers to watch ...
The nation’s auto and home insurance providers have spent the past decade encouraging customers to submit claims and manage the estimate and status updates through their mobile apps and websites. How ...
X has launched Chat, an end-to-end encrypted (E2EE) replacement for its existing direct messaging service. Chat is rolling out on iOS now via the X app, and it includes support for video and voice ...
We might earn a commission if you make a purchase through one of the links. The McClatchy Commerce Content team, which is independent from our newsroom, oversees this content. When I started testing ...
The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...
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