VBO Tickets announces its Registration Engine, unifying registration, payments, waivers, and multi-session enrollment ...
Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system.
People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...
Authentic customer voice becomes a shared system of record for business decisions NEW YORK--(BUSINESS WIRE)--January 20, 2026-- Deeto [ ...
BizzyCar is going beyond recalls. The recall management platform has launched Service Engine, an artificial ...
Major changes to the fare and ticketing policies of the Metropolitan Transportation Agency’s (MTA) services went into effect on Jan. 4, affecting Metro-North Railroad passengers traveling to ...
The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.
Abstract: Customer service operations increasingly struggle to handle the rising volume and complexity of support tickets, exposing the limitations of traditional rule-based workflows and static ...
January 12, 2026 Connecticut commuters and visitors to New York City on Metro-North’s New Haven Line are getting accustomed ...
A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...
Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...
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