The Delhi Mitra app and portal, to be rolled out soon by the BJP government, will have a three-tier mechanism for grievance ...

Los Angeles, California - January 27, 2026 - PRESSADVANTAGE - Rocket CRM has announced continued development of its ...

Retell AI has emerged as the AI voice platform of choice for fast-growing companies that need to scale their call center operations. The company launched in 2024, and grew to $40M ARR in 2025. Retell ...

About Convoso Convoso is the leading AI-powered contact center platform purpose-built for revenue teams. Trusted by fast-scaling leaders in insurance, financial services, home services, legal, and ...

Yet only half of agents received a pay increase this past year compared to four-fifths of contact center agents in 2024.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting ongoing changes in how organizations manage inbound communication, responsiveness, ...

KAJANG - More than 6 tonnes of drugs with an estimated street value of RM1.04 billion (S$330 million) were seized following raids in Selangor and Kuala Lumpur, dealing a major blow to an international ...

KAJANG: A drug raid in the area resulted in an unexpected discovery: a scam call centre. Bukit Aman Narcotics Crime Investigation Department (NCID) director Comm Datuk Hussein Omar Khan said the Dec ...

The Enforcement Directorate has arrested an accused in connection with a large-scale “illegal” call-centre scam operating from the surrounding areas of Delhi, and targeting U.S. nationals. According ...