Abstract: Workflow is used to support and connect business processes (BP) in organizations. Historically, it is used to define the control of how tasks are coordinated and executed. Its importance has ...
The widespread practice of hoteling desks across federal departments and agencies could complicate any plans to return employees to the office full-time, an Ottawa management expert says. “Hoteling ...
Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...
As attackers target help desks and identity systems, traditional security perimeters are proving insufficient against agile, socially-engineered threats. Although British authorities arrested four ...
Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...
Editor's Note: Story updated 10:32 a.m. Eastern U.S. time with statement from Cognizant. Cleaning product giant Clorox has filed a lawsuit against Cognizant, a company it hired to operate its IT ...
The commanding officer of the U.S. Coast Guard’s Centralized Service Desk was temporarily relieved by the service on Tuesday. The Coast Guard said via a press release Lt. Cmdr. George O. Ziwortin had ...
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